We purchased a summerhouse in 2017. Dunster are happy to take your money (we paid over £10,000) but when it comes to help/assistance or customer politeness don’t expect any. Our building arrived late, doors and windows arrived separately to the building....late. Some of the panels were broken and customer services were less than helpful, infact insulting on occasion. Having sworn never to use this ‘cowboy’ company again we decided to forget all the troubles caused and enjoy our building. Less than a year after delivery faults started to occur. When I’ve contacted customer services to report a faulting locking mechanism on the upvc door I was told the base would probably be uneven and to check this!! When I insisted the concrete base we had fitted was more than level they’ve then said the runners could be out of line. Lastly when I enquired if they were coming to rectify the situation they provided me with the guarantees for the building and stated it wasn’t there responsibility! I have never encounted such disgraceful customer service with deliberate attempts to avoid solving manufacturing problems. These people are charming, polite and pushy when taking your order and money but are rude and unhelpful if anything goes wrong. Avoid at all costs as your experience with them will leave a very bitter taste!!
3 years ago
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Dunster House Ltd has a 1.67 average rating from 89 reviews

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Alice, Customer Support

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