Very helpful from sales staff to delivery. I did read through the terms and conditions which stated that all quires after delivery are to be done through the customer services department via email. Customer services are very helpful as well and very knowledgeable of the products. After ready all these previous reviews I really don't understand why no one hasn't left a good review... Maybe because people expectations are too high and they need to be a little bit more realistic. I would recommend Dunster House to my friends and family as I've turned dead space in my garden into a lovely area where I can go and relax and have family and friends over to enjoy the garden. Before looking at these reviews, talk to someone at Dunster House and ask lots of questions. If you do the research you will see they've been in business for 24 years! Now if they are con artist they would of been gone a while ago. Take previous reviews with a pinch of salt.