C Money
I am afraid that I do not have much of a good word to say about this company. Upon making an enquiry the experience begins the slide downhill. There sales approach is to chase and pressure you into eventual submission to purchase. They also push their "simple to build" premise... Although not a qualified tradesmen, I am pretty decent with my hands, but, I can assure you, that putting one of these cabins together is no simple task! It doesn't help that probably somewhere in the region of 15-20% of the wood supplied is in some way mis-shapen/warped/damaged... However, the MAJOR issue with Dunster House is their after-sales 'support' (sic) It is primarily non-existent, but when you do eventually get a response (in my case, after threatening to arrive on the door-step of their offices) they treat you with total lack of respect and your issue is dismissed out of hand. Specifically I had a major problem with the doors of my cabin. Within 4-8 weeks of building they warped, and not just a little bit, you could see the outside world through the gaps when closed! Dunster House claimed that this occurred because a) I had dared to paint the outside of the doors(??!!) and b) because I had hung Venetian blinds on the inside of the doors windows... This company is a sham. I would absolutely advise/urge you NOT to purchase from them.
11 months ago
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Dunster House Ltd has a 1.63 average rating from 82 reviews

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