Avoid. 5 days after scheduled delivery we are still waiting for our goods. Ordered dog medication for our elderly labrador, obviously time sensitive but we've never had an issue with other couriers so didn't expect a delay. Paid for one day delivery. Scheduled day was a day later, fine under the current circumstances. Tracking shows our parcel has been loaded on the vehicle 5 days straight and still not delivered. Initially the excuse from the driver was incomplete address information, called the office and was told the address was fine. Made a guarantee that delivery would be made today. Driver now claims he attempted delivery and we were available. Despite us being sat by the window adjacent to the front door. No card in sight and there certainly was no one at our property. Called again to be told we can't collect it ourselves from the depot and they can't get an answer on the telephone from the driver to establish what he's playing at. Whoever was manning the phones couldn't put us through to customer services for some unknown reason, despite him telling us that they were the only ones who could help us resolve this. So who knows when or if we will get our goods. I certainly won't bank on it.