Wint Pa Pa Thein
cheating, forced sales, ignorant .. cannot find equivalent expression for their service through reantalcars.com , hired 1day car from easirent for £16++ , from Manchester airport (return same place) -31-05-18 at the sale counter, easirent sale person asked to provide details(as usual as at other renters) and asked me any additional cover I want - simply said no I don’t need it. Then sale person clicked all pages to end acknowledge page on electronic sign pad - saying for fuel need to enter pin on card machine now . while doing card machine and asking if this payment for fuel deposit and will it get back if return same fuel level as collection, the sale person didn’t answer (but pin was entered already) - and sale person went inside saying he will get key for me As I didn’t know what is I paid for I questioned same to another sale person she said there is two options of fuel : deposit(£95) or full tank(at local garage price) and she checked for me that I paid more than £96.16 and paid for full tank It juz 1day hire for return :Manchester airport and Liverpool,juz to drop all my things at a safe place. So requested cancel the payment of £96.16 and to change to deposit(£95)option to get deposit bk if return same level fuel. Sale person picked a call briefly and saying it’s now sorted and I can go for collection - as I feel strange , I asked receipt of what I paid nowand the paperwork for T&C , but sale person said I will not get issued any reciepts(inc T&C) for what I just paid but jus a yellow copy where it marked fuel level in it- as I can go and see their rental agreement on their website. I felt not right even I saw it’s written on their website says 95 or full tank - I won’t get any receipt or any paper for what I paid now - as I paid £96.16 (just once on card machine) not deposit(£95) - so I went back in from collection place to sale counter to write something on my yellow copy before I left- the first sale person acting too busy to deal with me and another sale team came to say that easirent will not write any thing on it or provide any receipt assuring only it’s fuel deposit will get back if return same level fuel as collection. But 4 days later my bank was debited twice by easirent: 96.16 £95 when I called and email easirent they asked me to go on their website to open a Dispute where the provided link has no option to open a case. So I wrote to Rentalcars.com- what they replied me was 1) £95 I got debited without Consent was for fuel deposit - which will be asked to refund back 2) £96.16 which I paid on card machine without issuing me a receipt or proof of what I paid at sale counter was - Pre Paid Tank of Fuel £34.30 Super Peice of Mind Cover £43.00 Personal Accident Insurance £12.00 Tax on the above £6.68 Total £96.16 and £34.30 will be asked to refund me - where I asked all of £96.16 to cancel at the sale counter- and easirent said it was cancelled and easirent didn’t provide any 1) payment recipes 2) cancellation receipt 3) proof of what service is sold - even requesting even today 09-06-18 , the £96.16 was debited full from me - even they have their car with full tank of fuel returned within 24 hrs. It’s such a bad experience, not just one sale person fault but it’s like setting up and cheating in group. I suspect rentalcars.com is part of that mafia like rental ppl xx
3 years ago
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Easirent has a 1.23 average rating from 947 reviews

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