Back in March, 2020 I ordered a hair-cutting comb. I was made aware that there was a four week delay before delivery. Firstly I wasn't impressed by the product when it arrived, and secondly, among the paperwork was the offer to join the EasyLife Motor Club. Not wishing to join the club, I ignored the invitation. Today - 04/06/2020 I noticed on my Visa credit card bill that £59.99 had been charged to my card on 30/04/2020. When I queried this with EasyLife I was told because I hadn't opted out of the Motor Club invitation within 14 days, my card was charged for the subscription. The lady on the 'phone said she would check with the management and see whether the money would be refunded to me. She also said that I should hear back within 14 days. I think that having to opt out of something is a sneaky and underhand way of obtaining money for something that isn't required. I certainly won't be buying anything from this company again. I've only given EasyLife one star because there is no option to give them zero stars. Prospective customers of this company should be on their guard.
5 years ago
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