Have filed a complaint dated 1st it March. I have given EDF gas meter readings dated yet they have not updated and keep billing me based on estimates. I have tried to update my gas meter readings myself but it is lower than the previous bill and the dashboard wont accept it. Even though this is EDFs fault for failing to take my meter readings from me. Please see evidence attached. EDF have still not applied the £150 credit from my payment dated 22nd of November 2021 They also offered £50 goodwill credit for staying because they mishandled my account. This has not been applied or it has been applied but has been removed on subsequent bills I have exhausted every avenue with customer support yet have had ZERO response, yet daily reminders via txt, email, and physical mail to pay a false bill. I have tried to contact Silindelokuhle Mhlongo numerous times for help which she promised I could upon resolution of the original complaint, but have just been ignored. Emails are being read as I am receiving read and open receipts. I have called numerous times again with most calls ending in just being hung up on whilst on hold. this week, most recently today which This time was a 45 minute call, spoke to one lady, was put on hold again with no warning, and then hung up on me. Repeated letters to my house every day yet no one can answer my calls. This is literally beyond a joke