I've had an ongoing issue dating back to last year. I have given EDF gas meter readings every month yet they have not updated and keep billing based on estimates. I have tried to update my gas meter readings myself close to 10 times but it is lower than the previous bill and the dashboard wont accept it. Even though this is their fault for failing to take my meter readings from me. I have tried to call, email, and chat them on the website with evidence outlining this. No one has got back to me. I have even raised 3 complaints to their complaints email and nothing back. The same issue happened the previous year and took 4 months for me to resolve for which they promised me a £50 goodwill credit (this has not been applied or it has been applied yet) I have tried to contact Silindelokuhle Mhlongo numerous times for help which she promised I could upon resolution of the original complaint, but have just been ignored. Emails are being read as I am receiving read and open receipts. I have called a total of 34 times, most recently today with an average wait time of 47 minutes, spoke to one lady, was put on hold again with no warning, and then hung up on me. I have been hung up on a total of 16 times. I also find it humorous that a big energy company that talks about sustainability would waste so much resource in sending repeated paper letters to my house every day when they could just check their email and call me once to resolve. They have now started to receive threats to my credit report about the bill, HOWEVER THE BILL IS INCORRECT. They have the WORST customer service, they can barely speak english, and when they don't know what to do they just hang up haha. You'd think a company that now holds somewhat of a stronghold over the market would throw more resource from the increase in gas prices and decrease in competition towards employing ample satisfactory staff to service their increase in customers