Excellent (eggcellent!!) Service when I contacted them direct but no response when I emailed a query via the website or via Twitter. They expressed our order when I realised our girls were coming sooner than anticipated (Thank you so much). The hobbit hen house I ordered is perfect - easy to put together and looks great (the girls love it too - eggs 1st night). The only suggestions I have are that I've put a handle on the lift hatch to the nesting boxes, we also didn't attach the run to the house (I've wired together the flapping ends!!) As if they were attached the only way in is through the tiny door in the run!! Hard for a 10 year old - impossible for and adult!! Other than that lovely. Thank you.