Steve Rathbone
Somerset Bridge Insurance - Fraudsters, Scammers and incompetent. What an absolute joke of a company, how they manage to stay in business and duck and dive under the radar of government laws is absolutely shocking by changing their company name every few months to try and escape the negative criticism. Took out a policy with them and after paying my deposit of £180, they instantly cancelled my insurance within 7 days due to discrepancy on my no claims. Once i sent a complaint, i got a response after 10 days, way after the cancellation time of 7 days. Therefore I cancelled before they could say they cancelled my policy. Upon receiving feedback from my complaint they admitted that they called my previous insurance to get clarification that my no claims is accurate and they said they got the confirmation and admitted they were at fault. So what did they do about it? They told me that they will amend my policy so that they can change the cancellation to cancelled by policy holder and not by them so it won't affect my future quotes by saying I had a policy cancelled. Even tho I cancelled myself anyway. This was the compensation they have offered me, when in reality they've took £180 off me and I've had to get emergency insurance elsewhere which has cost me about £600 more per year than what I was originally quoted when i took out a policy with somerset bridge insurance. They have stated that I am entitled to a £50 refund of the initial £180 deposit, so basically they've charged me £130 for 3 days insurance as well as causing me tremendous stress and anxiety. Hours of phone calls going round and round in circles with foreigners on the phone. I have been waiting 12 days for the refund of £50 and I am still waiting today. AVOID THIS COMPANY AT ALL COSTS, MAJOR SCAMMERS AND FRAUD COMPANY WHICH CHANGES THEIR NAME EVERY FEW MONTHS TO AVOID GETTING CAUGHT. This company needs investigating by criminal law.
1 year ago
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Eldon Insurance Services has a 1.23 average rating from 48 reviews

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