I paid for an Eo charger but the installer turned up with one that says octopus energy in huge letters. Doesn’t look as nice as what I bought. No I’m not with octopus energy. The installer just said he brought the wrong one. And he travelled over 100 miles he said. Would be good to check products before loading the van. So lost one star. The app is awful - if it was the year 2006 and apps were a new thing to us I would be more forgiving but really in this day and age the app gets you zero stars and fails the whole product - lucky for you one star is minimum to write the review. Sort the app out and get good installers and would be a 5 star product.