Lauren F
Car battery arrived leaking - called up and was repeatedly disconnected due to some fault with their phone line. Finally got confirmation that a new battery would be sent me to the next day. I missed a call the following day from my local branch and called them back an hour later but the person I needed to speak to wasn't there, they said they'd get him to call me back. Waited a few more hours but no call so I called again, was told it was too late in the day now to come out but they'd deliver it the next day by 2pm. 3pm the next day, no battery, so I phone them back and they say "oh we left you a voicemail yesterday" Yes I know, and I called you back twice and you said you'd deliver today! Finally got the battery about 4pm. Ridiculous runaround especially since I paid extra for express delivery.
2 years ago
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