Pitiful customer service, I had to wait much longer than the 4-5 working day delivery estimate just for the order to move on from "received", despite all items being "in stock" throughout. Absolutely no communication from ECP about the delay. I contacted customer services no fewer than 3 times and received nothing more than an automated response acknowledging my emails. I couldn't phone customer services because the system was down. My order did eventually turn up, late, after I contacted customer services to cancel and refund my order. The items, when they did eventually turn up, were almost as advertised.