The branch I always use is very slow. Each time I have been there there doesn't seem to be any hunger to improve the customer experience and workflow. The person at the POS is the same person collecting the items purchased. Customer spiking up online orders stand in the same queue as customers buying over the counter. The branch manager can easily instruct to use the side door for online order collections. the same method can be used for collection of over the counter orders, which means the POS person only does POS and someone else does the order picking in the warehouse. Doesn't help that on my most recent purchase the wiper does not fit my Land Rover Discovery but I purchased based on my car registration.