Anonymous
I ordered and paid for a litre of engine oil online and got a good discount, however when I arrived at the shop there was only one person serving. There were two people in front of me and this took some time to get to my turn. My home printed receipt was processed through the till and I was told to wait for the item to come from the stock room, 15 minutes passed by and still no oil, in the meantime 6 other customers had entered the shop and were waiting to be served and collect. this made the experience uncomfortable during the current covid situation. After waiting 0ver 15 minutes the sales person looked at my receipt again and could not find the oil on the collection shelves, so he just grabbed one from the shop shelf and gave it to me. If I knew the click and collect process was going to be slow like this, I would have just drove to the shop picked the oil off the shelf myself , paid cash and would have probably been in and out in less than five minutes.
2 years ago
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