Started of ok but after 3 1/2 years with them we can no longer do a FUP reset ourselves on line, on the old account page there was a FUP reset button where you could get a 50% increase in your allowance at a set price. The only button available now is a Volume Booster where you get 1GB for a very high price. We now have to ring them during office hours to sort the FUP reset. They do no longer reply to support tickets created on their new website. They have also started to strangle our speed when we hit 75% of our monthly usage which makes it almost useless at times. Not all their own technicians are aware of this as we found out last time we had to ring up for a FUP reset. As BT can only supply 0.2 mbps at best when the internet connection was actually working we have been a bit stuck with Europasat but as we have recently heard that EE might be able to provide cheaper coverage by a mobile signal we might soon stop our Europasat account.