The level of customer service I experienced with my last order was really disappointing. I placed an online order and experienced a glitch at the site's checkout that resulted in PayPal taking two payments from my account. I contacted PayPal and one of the charges was automatically returned while the other was manually returned due to me contacting PayPal. This resulted in Evergreen issuing me a refund which, I understand. What I don't understand is where Evergreen failed with their customer service following this. At the time of contacting PayPal, I also emailed Evergreen. They responded initially. I placed my order again and emailed Evergreen asking if it could be dispatched urgently but my emails stopped being responded to. This went on for days. My order was also not being dispatched during this time. My order previous to this one was placed on a bank holiday Monday and was dispatched less than 48 hours later. I finally reached out to the Evergreen Facebook page via private message and dealt with a snotty 'matter of fact' (despite the fact that much of what they said was inaccurate) person. Firstly, they said that they couldn't find any emails that were not responded to on their end. I went back and listed the times and dates of the last 3 emails that I didn't receive a response to. They were then able to locate them. Unsure why they couldn't find them initially, as the emails in question were the most recent emails that I sent through? They went on to claim that my emails, that were sent over the course of 6 days, were all missed because a member of staff was sick. I fail to see why any company would appoint 1 member of staff to monitor a general 'info@' email address for an entire business. I stressed that I needed the order urgently and highlighted that I was already inconvenienced due to the glitch I experienced on the Everygreen website. This person pushed the blame onto PayPal. I assured them that the glitch was on their end, not with PayPal, and they responded by digging their heels in, insisting it was PayPal. They didn't place the order, they were unaware of what the glitch exactly entailed and yet, they were arguing with me to shift blame. They also claimed that orders take 3-5 working days to dispatch when they website states 2-5 days so, nothing that this person was saying was reliable. After these messages, my order was finally dispatched the next day. On the 6th working day. I don't understand why my order and communications went under the radar but this paired with the argumentative person that I dealt with on Facebook has left me with a bad impression of Evergreen. I'm afraid to place future orders incase something similar happens.