I’ve been a loyal customer for almost a year, with many purchases each month and hundreds and hundreds of € spent, I remained patient after each order while waiting the LENGTHY DELIVERY TIMES as I wanted to continue supporting an Irish company. On my last purchase I got an email a couple of days later to say one of the items were out of stock. I had already been charged for the item. Again, I remained patient and showed understanding. I was offered a refund or to choose an alternative. I needed the item that I had already been charged for, and didn’t have time to wait for a refund to be able to shop elsewhere. So I searched the website again for something that was as similar to the item as I could find. Including in price. I compromised for an alternative. I was less keen about the alternative however due to the need of it I compromised. The gratitude I received for this compromise and understanding of being charged for something that wasn’t in stock was an email telling me the rest of the order would be delayed until I paid the extra €2.24 for the alternative item! €2.24 out of hundreds of €€ already spent, an extra charge that I hadn’t foreseen and had to conpromise for. The small Irish company that I was going out of my way to help support completely overlooked my previous and continued custom. I replied in disbelief that I was being charged the extra €2.24 for an item I was compromising for and reminded them of my continued custom. I received no reply to the email. They have now lost that custom. I would not recommend this company. I have since read other reviews and wish I had done so before shopping with them.