I have been using the lounges for 15 years and have recommended them to dozens of friends and colleagues. However I don’t think I will be so keen in the future. The lounges are over subscribed. There are seldom enough staff and so it often appears unkempt with dirty plates and glasses everywhere. The food advertised is always sold out. For example, I personally don’t eat bacon but have yet to sample the sausages that are meant to be on offer as they have never been stocked. Toilets are smelly and unpleasant. It’s not at all peaceful, too crowded and rowdy. It’s no longer a special experience, it’s more like a street cafe. Also the price creeps up every time I go back. Think I’ll be giving it a miss from now and and won’t recommend it to others. Staff however are always pleasant.