Mrs Strutt
Fortunately I have never had reason to claim on my previous travel insurances taken with you covering my cruises. However this time my daughter suggested ringing you (I normally apply online) to confirm as she couldn't see any mention of cruise cover apart from cruise extra which stating EXTRA I thought it would cover cabin confinement, loss of trips previously paid for etc. I was told by your admin clerk that from Feb 2019 it was another £100 extra to cover cruise holidays which I had no choice but to pay otherwise my insurance would have been null and void. I just feel that you should have made this clear on your website as other insurers do! I also wonder if I did receive the 10% discount as advertised at the time I insured as there was no evidence of this!
1 year ago
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