Terrible performance and terrible customer service. Would not recommend to anyone. Firstly, upon arrival we realised that there was not a bar at the venue as advertised on the ticket - please see attached a screenshot of the confirmation detailing the inclusion of a bar. Therefore, we spoke to one of the staff on the door, I believe was called Jair, and he explained that they were not able to sell alcohol at the premises and so was confused as to why a bar was advertised for the event. He kindly offered us some water in a plastic cup although this was not quite the beverages we expected. Therefore, before the performance had began the atmosphere was already dampened. We were then disappointed to find that the seats, which we had paid £30 for hoping for a better view, were only two feet away from the seats that were half the price and had the same view of the performance. Secondly, we were further disappointed as we had paid for a Disney performance however, throughout the main performer repeatedly said ‘so we are going off piece now away from Disney songs’ and continued to play non- Disney songs. This changed the atmosphere in the room and you could see from the rest of the audience that everyone was disappointed. From the programme we counted that six of the Disney songs were missed out which is a substantial amount. Even the performer was able to see the disengagement from the audience as after playing a few alternative songs he said ‘now it’s time to pick it back up as I can see I am losing your attention’. We paid collectively as a group of 4 £120 and was such a waste of money. Still no decent response from the company, just get the same blanket email saying they are discussing a solution and then never get back to me. Don’t waste your money, pay for another event.
2 months ago
Read Reviews has a 1.09 average rating from 225 reviews

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