The cabin was nice and beautiful. Would love to stay there again. However, the experience to coming and leaving made the visit feel very impersonal and not special. The instructions on arriving and leaving were overly clear on some parts, but were not clear on others (didn't know if we were supposed to strip the beds or not, so we didn't, which is nice, but didn't have anywhere to reference) There was a bit of a feeling like we were being herded in and out of the house. Would like a more welcoming and clear instruction packet on the whole house. How to work the TV, how to work the fireplace, hot tub, etc. Taking out the trash at the end is not the ideal way to end a lovely vacation and would rather have the service take care of that if possible. Would be happy to put it in a garbage can or something in a garage, but transporting it in our already tightly packed cars was not a comfortable experience. The communication with Five Star and the house all felt a bit impersonal and cold, so would love a more gentle, "vacation" experience. I understand running a rental agency is a lot of work, but I think Five Star could do more to make the vacation feeling start before we arrive. The first message received on AirBnb was so formal and over filled with rules and regulations I almost felt like I was intruding in the home. Talked with a woman (I forget her name, sorry! she had a San Capistrano area code) who was very helpful. She did seem a bit overwhelmed and called me back at one point even though I had resolved my issue. I hope everything is ok with her, but she deserves commendation for being helpful. I would stay with your properties again, but would expect a nicer customer service experience.