My supplier switch was due to take place on 7 May and as at 17 May I am still waiting for my customer portal to submit meter readings. I have consequently had Direct Debit payments taken in May for both previous and switched suppliers. I have now also been waiting 48 hours for the Energy Helpline to call me back as on Friday they were experiencing high volumes of calls and every trained adviser was busy. I was told tHat as soon as the next available Adviser was free I would receive a call back. I switch energy companies every year and have never had this experience before and no doubt the inadequacy will be attributed to COVID 19.
1 year ago
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Alice, Customer Support

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