Jean Wade
I placed one order with Friars for over £60. I rated it as acceptable. I’ve bought before but not in this quantity. A bit pricey, considering delivery charges too, but the designs of the products are attractive and great as gifts for children. Something a bit different. Nicely packaged and arrived when expected. I had a problem with their ‘anti fraud’ policy and they kept refusing my payment. After three attempts I phoned my bank and they confirmed the transactions had all been authorised but that it was Friars who were refusing to accept my payment as per their policy. However, they eventually accepted a PayPal payment but I was just about to abandon the transaction as it was taking up too much of my time and it was frustrating. I expect others who may have had a similar problem would feel the same way. I contacted Friars and It appeared to be an issue with my address but my PayPal details are exactly the same so a bit confused still. Can’t understand why they would over-rule the security of a bank authorisation though. Surely that’s the whole purpose of requesting such authorisation. I was also disappointed that they did not offer free delivery for an order over £50. Let’s face it not many online retailers don’t offer that these days. I received four separate emails asking me to review the one order, so a bit of an issue there. I rated my experience as acceptable because of the issues I had. I could have abandoned the transaction but decided to proceed, so my own fault on that front. I think they may have some technical issues they need to address that would ensure a smoother experience. I thought they may have included, as a goodwill gesture, a small item for free or even a note of apology for the frustration I experienced, but no, not a mention of it.
1 year ago
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