We've been considering buying a sofa-bed for a number of years, with one overriding stipulation that it needed to be suitable for everyday use. Each time I searched I came back to the same destination - Furl. Having already bought a storage bed, I was confident of the quality, but needed to see and try out the mattresses first-hand. In January, my son and I visited the Swiss Cottage showroom and realised that the 12cm mattress would work, which gave us more scope in choosing a design. The sales assistant, Ece, was extremely helpful and continued to be so by email with my many questions over several weeks. The cost is not inconsiderable, but I took the plunge and took delivery this morning. The two delivery guys were friendly, efficient, and explained the set-up clearly. They were extremely professional. As a result I cannot fault the Furl service.