Karen
Unfortunately, our bed arrived with incorrect parts, this was on Dec23 . The guys worked hard to make the bed useable over Christmas including a second visit the next day and promised to come back and fix it afterwards. After not hearing from them I contacted them on the 4 Feb. They then arranged to come out and fix it. At this point we were still missing the strap to lift the bed up. This was promised to be posted to us. After numerous emails and it now being the end of July, I still don't have a strap and my last email has gone unanswered for over a week. The beds are great but at the price they cost I don't expect this run around. Not good customer service furl!!!! Edit: after posting this, the strap arrived a few days later. Now happy this is resolved. This is the third bed we have had from them over 10 years and we would order again, the beds are wonderful.
3 weeks ago
 
FURL has a 4.89 average rating from 801 reviews

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