I odered a pair of boots for Christmas for my better half. Unfortunately I got the wrong size and she didn't like the style much either. In a shop what would you do? Look at a few more pairs, footwear can be a choosy item. I asked if they could send me some pairs (lockdown has closed the shops) but Computer says No. Kind of makes sense as these are around £100 each, so I suggested one of each boot; but the computer says No. After 5 emails and one telephone call I am calling it a day. I'll get a refund and be done with it all.