Anonymous
I booked one of the 3 week trips to Thailand, well before the COVID-19 was a problem. I was sent a weak email the other day saying I can rebook now if I want, but I dont have to. So basically saying it might be cancelled, but it might not- not very useful. I am not able to rebook, because of work etc, so basically this was my once in a lifetime chance to do a long holiday like this. I asked if I waited to see if the holiday goes ahead, they said that was fine, but they would not offer a refund at that point I would only be able to rebook. So basically my decision was made for me, I had to cancel, or lose all of my money. Not by any fault of my own. I had also thought, if the trip went ahead in the Summer, by some miracle, I might book back on. So I proceeded to cancel my trip and low and behold theres a cancellation fee of £199. That was a bit of a shocker. So what has happened is the company have put me in a situation where I have to cancel (so I don't lose all my money) but they still want a healthy chunk of it. So basically this is a warning to everyone else that has a holiday booked for the coming summer. Rebook if you can, but if you can't 1. They dont plan on giving you a refund if its cancelled - I have this in writing 2. They will still take a big old chunk of your money if you have to cancel it, because they give you no other option. It's been an expensive holiday that I dont get to go on basically.
5 months ago
 
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