I booked one of the 3 week trips to Thailand, well before the COVID-19 was a problem. I was sent a weak email the other day saying I can rebook now if I want, but I dont have to. So basically saying it might be cancelled, but it might not- not very useful. I am not able to rebook, because of work etc, so basically this was my once in a lifetime chance to do a long holiday like this. I asked if I waited to see if the holiday goes ahead, they said that was fine, but they would not offer a refund at that point I would only be able to rebook. So basically my decision was made for me, I had to cancel, or lose all of my money. Not by any fault of my own. I had also thought, if the trip went ahead in the Summer, by some miracle, I might book back on. So I proceeded to cancel my trip and low and behold theres a cancellation fee of £199. That was a bit of a shocker. So what has happened is the company have put me in a situation where I have to cancel (so I don't lose all my money) but they still want a healthy chunk of it. So basically this is a warning to everyone else that has a holiday booked for the coming summer. Rebook if you can, but if you can't 1. They dont plan on giving you a refund if its cancelled - I have this in writing 2. They will still take a big old chunk of your money if you have to cancel it, because they give you no other option. It's been an expensive holiday that I dont get to go on basically.
5 months ago
Gap 360 has a 4.65 average rating from 910 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial