I was looking for a side-hinged door that looked good and improved on the security of my current door but did not have a large budget. This site was the cheapest I found after quite some time of looking. The knock down in star is simply because it did take longer than stated. Which although was understandable given the current situation I would still like to of been made aware of this to begin with and received updates without me chasing. However, I always received an update within a day or two from them whenever I asked. Particular thanks to Natasha for that. The delivery driver was great as well, he helped me place the door into my garage for safe keeping until I was ready to install it. The Garage door itself is great. I have no complaints. I was honestly not expecting something as well made and nice looking. The pre-hung side hinged garage door frame was a doddle to fit. Even for me. The lock and bolts on the door are a real bonus as well. The only negative here was the lack of instructions with the door. I had to download them from the website. Overall, I am extremely happy with my new garage door and would definitely order from them again. I would just be aware of delivery timescales and double check with them for realistic estimate.