Been involved in a no fault accident where the 3rd party admitted fault. Easy right? Admiral proceeded to open a claim in my name (???) and book my car for repairs but never received confirmation of no fault in writing which makes me think this case is not settled or Admiral is trying to get the repairs done and ultimatelly tell me I need to pay myself. Now admiral is ignoring my calls, telling me the department I need to speak with is only 'calling back to customers'. I don`t understand why I have to queue for over 4 hours in total just to never settle such a simple query. I feel as though I`m wasting Admirals resources because they are so incapable of managing their workflow and actually reply to customers in time and resolve their queries the first time. It baffles me that such a big company has such fundamental issues. Avoid, pay more for a proper insurer who will answer your calls in few mins and repair your car in a few weeks (not few months like Admiral). AVOID AND SAVE YOURSELF HOURS OF WAITING AND CONFUSION