Awful not only did they fail to take my insurance money from my bank account for whatever reason they blamed me said I must have been stopping the direct debits?? Why on earth would I do that when I’d just got a new car and needed the insurance as I’m not one to break the law and drive round and be a bloody fool, I’m a grown woman and know right from wrong... tried to sort it to no avail then in the last phone conversation they said they hadn’t taken my money again from my bank so I’d been driving around without insurance only to try and convince me they would of paid out if I had a prang??? Can’t see that some how. Then asked for some money to clear my arrears which wasn’t my fault of which I changed my insurance over to a new company and have had no trouble at all