I have waited a year to post this review although I was asked to leave a review after the HT but I have held off as I did have some concerns at the time. I did however record details of my experience just after my HT so it was accurate and fresh in my mind. I was hoping and praying it was going to be a positive review but deep down I knew the results were not going to be positive. This is an honest review from the events that took place leading up to and on the 20th June 2019. It is very surprising to me how there are so many reviews from customers just after having their hair procedure, as at this point reviewers have no idea how their hair transplant is going to turn out. Yes it is important to know about the hotel / communication / hospital etc but it is insignificant to the actual results of the hair transplant.
First things first
Hotel - Excellent
Transport - Excellent
Clinic - Excellent
Communication - Questionable,
On arriving at the clinic without seeing a doctor I was asked to sign a document what I thought was a standard operation waiver document. One section though stated I would require TWO operations. The first would target my front area with some being put in my crown area but I would need to return to have my crown filled. This is contradictory to what I was told and paid for. Below are statements CUT & PASTED from the doctors report which CLEARLY states I would receive 3000 grafts which would cover & fill both my front & crown
Mr. Burgin is an ideal candidate for the FUE hair transplant operation. His donor region is good enough to cover the existing bald and thinning patches at the front and small crown thinning in one session with 3,000 Grafts.
Lastly, we will do implantation on the sparse small crown region and achieve full coverage in one session with an average density of 25 to 30 Grafts. This density will match his current hairstyle and look natural.
I WOULD LIKE TO MAKE IT CLEAR at this point the doctor HAD NOT seen me or re evaluated my hair. I basically felt hijacked and backed into a corner but at this point felt there was nothing I could do so reluctantly I signed but it wasnt a good start to the day.
I was also told prior to the operation by Stuart the operation would take 5-6 hours. My operation took just short of 3 hours 30 minutes. On arriving at the clinic I was told AGAIN the operation would take 5 to 6 hrs. Now over the last 4 months I have joined various Facebook groups and spoke to 100s of people, I have posted questions re operation times etc and no one has come close to my operation time. All operations for 3000 grafts take between 5 and 8 hours with the majority taking between 6 and 8 hours. I have been told numerous times it is impossible and I have not had 3000 grafts. I was hoping to come across other members who's operations were similar in length to put my mind at ease, unfortunatley as stated I have come across NO ONE.
I spoke to Staurt about this and his response was:
1/ Three and half hours is a regular operation at Get Hair and is not unusual
2/ Get Hairs technicians are better than all the other HT companies and are much faster as they are more experienced. I found this explanation quite insulting, do they really think people believe this.
I had only 85 minutes of implanting with 2 / 3 technicians implanting ie 2 for 85 mins and 1 for about 45 mins
2 Techs implanting 85 mins
1 Tech implanting 45 mins
1 graft every 4.3 seconds
Of course this is working flat out NO STOPS. The implanting process involves many stops to clean and wash blood away. It also doesnt account for the many stops (approx 5) which involved the staff breaking into hysterical fits of laughter. Ive no idea what they were laughing about as they were obviously speaking in another language but it was very off putting and not the sought of thing you would expect when people are operating on your head. Especially when Stuart informs me these technicians are supposed to be the most experienced and professional in the industry. Anyway I digress, the point I am making is breaks in the 90 minutes by technicians obviously means they will have to be even faster than the times above.
If Get Hair are that quick at implanting why are they :
a/ not informing people of this in the selling process, surely it is a unique selling point if their technicians are twice as quick as any other company, less time on the operating table.
b/ if operations often take 3 hours 30 mins why are Get hair telling customers operations take 5-6 hours. Shouldnt they be informing customers operations can take between 3 & 6 hours ? it just doesnt make sense. The only explanation is I havnt had 3000 grafts.
This doesnt take into account that Doctor also had to extract 3000 grafts in 60 minutes which is what it took.
3000 grafts in 60 minutes - 1 graft every 1.2 seconds
I also have not come across anyone on the Facebook forums who only had 1 hour for harvesting 3000 grafts
On completing the operation I was surprised the Doctor did not look at my head. He didnt see me until the next day, to which he looked at my head and said "Yes very good" Now I have wondered what would he have done if anything was wrong or not to standard as I was leaving to catch a plane home straight after. Surely the time to look at my head is during or directly after the implanting as of course this section of the procedure wasnt done by the doctor but technicians.
I paid £3000 - double / triple what most people in the airport had paid although I see prices are now rising. I urge anyone thinking of a HT join one of the Facebook groups, they are a wealth of information. People pre op and post op 1/2/3/6 month etc sharing pictures / information about their HT and reviewing HT companies. From my experience they are an excellent starting point for gathering information.
I was really hoping and WANTING to post a fantastic review, I never thought I would be in this situation having paid so much money for Turkey. Yes I have more hair now but the density is very poor and also a little patchy. I am already booked in with another HT company in September 2020 and the most damning thing I can say is it wont be with Get Hair. That should tell you everything. You basically put a lot of trust in these companies and if you cannot trust what they are saying or doing you really are rolling the dice and gambling. For me Get Hair was not a good experience, and it sickens me that I have gone through all of this and my HT is not going to be as good as it should have been down to the clinic skimping on grafts. I dont know if this is a regular thing or whether it was a bad day. I have an email from Get Hair stating operations for 3000 grafts taking 3 and half hours is not uncommon. There is also another review from a chap called Bryan who says word for word what I have expressed above. Very disappointing if poor results are down to skimping of grafts on certain days if you are paying over the odds in the first place. You only get one or 2 good attempts at this depending on how good your donor area is. I chose Get Hair because of their reviews, the credentials of the doctor and the price, as Get Hair position themselves at the upper end of the market. I wanted the BEST opportunity of achieving the BEST results, that is what I was paying for and that is what I expected otherwise I could have just paid £1000 and took my chances with one of the hair mills. I didnt want it rushed and felt confident with the money I was paying this wouldnt be an issue. Obviously it was. Get Hairs mixed messages have only infuriated me more. Below is part of an email CUT & PASTED of their explanation of the duration of the operation even though I was told it would last 5-6 hours on several occasions
Email from Get Hair 27th June 2019 part of it CUT & PASTED
"When we spoke on the phone recently I did explain to you that 3.5 hours is not unusual for a procedure of your size with our team, I also went through the differences between ourselves and a technician clinic, I can only repeat this to you but I feel that you do not believe me which is upsetting."
This is the explanation I had to accept for the last 12 months and that Get Hairs technicians were more experienced and faster than their competitors.
After posting my review I was contacted by someone who was considering Get Hair and had read my review. He sent me an email of Get Hairs explanation to my review which is cut and pasted below
Explanation to a enquiry relating to my Review
"I have also asked our team to send me his file and I read that the procedure took over 5 hours actually, not as he claimed. I am suspecting that he got confused with the time zone difference, as Istanbul and London have two hours difference. This kind of a mix up has happened in the past, and every now and then repeats."
My issue here is apart from insulting my intelligence, surely when I complained 12 months ago if this was the case shouldnt Stuart have requested the file from the hospital straight away, without hesitation as a first course of action, after all I was an unhappy customer. But I was never told this, only 3 and hours isnt unusual and our techs are super fast.
In reference to not supplying photos I stopped supplying photos from month 3 simply because i had lost faith and trust in what I was being told. I have no intention of speaking to them ever again even if they were to offer me a FREE OPERATION I still wouldnt be interested. My last possible transplant will be risked with another company. So why would I waste any more of my time sending photos getting into a further discussion. I have lost trust, and when that trust is gone there is no point continuing the discussion. I would rather post a review for other people to make up their own minds.