Get The Label Reviews

2.1 Rating 119 Reviews
24 %
of reviewers recommend Get The Label
2.1
Based on 119 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Could Be Better
Read Get The Label Reviews

About Get The Label:

Getthelabel.com is a new online fashion store offers clothing, footwear and accessories direct to the public from leading high street fashion and sport brands. We sell discount designer clothing, deals on all your favourite brands. Up to 75% off mens, womens and teens clothing. We sell top brands such as Henleys, Lacoste, Voi, Adidas and many more.

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Phone:

0844 880 6201

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Haven’t received my item. Now I’m being ignored after being fobbed off for the last 2 weeks. Company is great when things go right. Downright awful customer service when things go wrong.
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Posted 3 days ago
Misleading photos and descriptions. Very cheap product. Poor customer service.
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Posted 2 weeks ago
I ordered a pair of trainers through 'love the sales' the item received was faulty, scuffs on the side and marks on the shoes the shoes looked they had been returned from another customer and sent to me. I got in touch with love the sales who advised me the shoes were sent from get the label and they a responsible. The website states free returns for faulty items this was not the case £2.50 to return. A few days later the shoes had been returned back to me with a letter claiming that I was at fault for the faults on the item. The customer service has been shocking. Please be careful and if you have a faulty item please take pictures before returning them. You will need to prove them label is still attached etc. Once they take your money they wont give it you back.
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Posted 2 weeks ago
Ordered an item, received shipping confirmation a couple days later, the DHL label was for a pckg delivered to GERMANY weeks before I made my purchase, the company is not responding to any emails. #USA
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Posted 2 weeks ago
👎🏿👎🏿👎🏿👎🏿
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Posted 1 month ago
I ordered a pair of $150 boots. They said they were delivered on Jan 2; however, I never received them. I notified, with the info I was given, them, but they told me DHL send them a proof of delivery LETTER. No pics of where it was delivered, just a copy of the info they supposedly received from DHL. They then told me if I had Proof that they had not been delivered, to send it to them. How ridiculous is that! If they told them they had been delivered through a LETTER, and they accepted that as proof, how was I going to prove otherwise. I’m contacting a lawyer to see how to handle this SCAM!
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Posted 2 months ago
Ordered a pair of mens Puma trainers only to receive a pair of womens sandals instead! Took a fair time to respond and I had to ask for free return postage. The trainers that I wanted have now sold out, so I'm not getting what I ordered but am having to go through the hassle of going to the Post Office at Christmas to return the incorrect order they sent. Offered an apology and nothing else. I pushed for some compensation and they only offered me 10% off my next purchase. Really feels like a kick in the teeth considering the poor customer service, hassle they've put me through and the fact that I'm not getting what I ordered. I'm assuming the refund will take ages too! My advice is stay well clear
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Posted 3 months ago
Ordered some boots!! Quick delivery … but.., the box was battered and old and they were a gift!! Also they had been worn!!!
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Posted 3 months ago
Returned my item 8th sep , really expensive to return, I'd already paid delivery too. My issue is it's now the 21st and no contact from them regarding a refund, not even a generic email, 25.00 is a lot of money to be waiting for
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Posted 6 months ago
Bought a hot dog And it was f**king cold Absolute jokes this firm
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Posted 10 months ago
Awful customer service, bad fitting clothes and refund process just horrendous. Blanked on live chat when I gave them my tracking order number
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Posted 10 months ago
Discraceful customer service, took my money, missing half my order, then just washed their hands, no help at all. Thieves. Do not i repeat Do not order from these charlatans. Youd br better just throwing your money away.
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Posted 11 months ago
Do not order from here! Customer service is diabolical.. Paying to return item too?? Wtf!!! AVOID THESE JOKERS!
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Posted 11 months ago
I tried to order for my birthday I paid for Saturday special delivery and I’ve still had no update as of where it is or when it is arriving! I’ve contracted them twice regarding my issue and still had no reply!
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Posted 1 year ago
Horrible experience. Tried to return the dress that wasn’t anything like it was supposed to be and the measurements wrong. They sent me a label and I went to return and it was going to cost me $200 to return. Such a scam! Do not use!!!!
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Posted 1 year ago
The label takes pictures from sites like Amazon and eBay, sells the exact same products and charges triple the price. Shipping takes a long time and in some cases wasn’t delivered! Avoid this site!!!
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Posted 1 year ago
Fantastic site. Great deals, always plenty to choose from. Easy to use, if you are looking for gifts or just something for yourself.go to this site.
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Posted 1 year ago
paid for next day delivery, 4 days later still waiting. tried to email customer services using the email address provided but it keeps bouncing back. then i looked at other people's reviews and i am wishing i never clicked to buy from this site.... i feel like i have been scammed but cabt speak to them as the customer service number is only open for 2 hours a day and i am working during those hours..... help needed
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Posted 1 year ago
Avoid. I ordered a tracksuit. Got the top but no bottoms. Queried this then was told out of stock. So the company thinks it's OK to send half an order and charge full price. Then they expected me to return the top through the Royal Mail when I live in the south of Ireland. I will never use this company again.
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Posted 1 year ago
I wish I read those reviews before ordering. Rubbish customer service. No clear about return fee - had to pay £6!!! It’s a joke! Will never order again!
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Posted 1 year ago
Get The Label is rated 2.1 based on 119 reviews