In making my initial order on-line I never received email confirmation the order had been accepted despite being informed I would. My other 2 orders made on the same day were for some reason deleted from my basket. Telephoned the shop outlining the above and the order was taken over the phone with a promise I would receive an email acknowledgement as it was being sent as I spoke with the agent, this too never arrived in my inbox or indeed 'junk' box. Telephoned the shop again about the status of my orders as I had attempted to 'track' my order on the Royal Mail tracking system with the tracking reference given on the email received but this was rejected by the Royal mail website. I then called the shop again and was asked to confirm my email address which I did and lo and behold I received an email outlining the status within a few minutes. My initial order item, a Triathlon Pin has now been delivered despite being informed it was not due for delivery until 10th August. More that satisfied with the goods and I will put the initial confusion down to website Start-Up teething problems.