A Campbell
== BE VERY CAREFUL WITH PRICES FOR SPARES == I booked Glotech to repair a dishwasher because they seemed to offer a competitive service price and could provide an engineer one week earlier than the manufacturer. Unfortunately, Glotech sent an engineer who did not know how to service the dishwasher. He was a nice guy, came at the scheduled time, was very polite and took appropriate safety precautions. The engineer took the dishwasher apart and searched on google, then put it back together and said I would be contacted by the service team. I did not get any follow-up, so I called the Glotech service team after a few days and they told me they would need to send another "senior engineer". We waited about 2 weeks for the senior engineer to come. This is pretty disappointing since Glotech knew the exact model of dishwasher when they decided which engineer to send. On the second visit, the senior engineer came with the original engineer. Again, both were very polite and professional. They made a detailed diagnosis of the machine and identified several faults. They said I would be given a quote by the service team. A few days later, Glotec quoted me 764 pounds for parts. The dishwasher is a double drawer unit and this price is more than the price of buying a new drawer, so that seems crazy expensive. I searched online and immediately found the parts for a much lower price. I called the service team from the manufacturer and they told me their service team would provide the parts for 390 pounds plus they would include a warranty. This surprised me since I would expect the manufacturer to be a premium rate compared to a third party. I discussed the price with Glotec and they said that was the price they paid for spares. Clearly that can not be true since genuine parts are easily available online at much lower pricing. So, either Glotech are really bad at sourcing spares or they have a huge mark-up on the price. Glotec initially offer a slightly lower call out fee compared to the manufacturer which makes them look like good value. In this case, the call out fee was 21 pounds less than the manufacturer. They then charge about double the price for the spares, in this case 390 pounds more. I am very disappointed with this strategy, and it makes me feel like Glotech are trying to trick me. I cancelled the service and booked the manufacture for the repair. Glotech refused to reduce or remove the service charge despite not fixing my dish waster, so I have paid Glotech 114 pound for two service visits and all I received is a one month delay and an overpriced quote. If you are considering using Glotech for servicing ask them for pricing for typical parts and carefully compare these BEFORE paying your initial service fee. Not recommended. I gave them 2 stars since the service engineers were very professional.
2 months ago
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