Engineer did not even turn the washing machine on to confirm the problem or pull it out, just looked in the drum. He was here for 5 minutes in total. Did not adequately explain the problem - it was like pulling teeth - could it possibly be anything else - I would like to have discussed this possibility but he just carried on writing out his sheet in order to collect the £85 call out charge. Said would send a quote. emailed quote for over £400 to repair "bearings" ??