Dr Laurie Bush
Your organisations should be aware that you are the most unprofessional, disorganised, unreliable and poorly managed provider of appliance repair services that I have encountered in my 75 years. I shall itemise the problems for you so that you can respond if you choose to do so. - I used the online provision to book a visit from the Glotech Repairs service team on 5th October at 1118. This seemed to work efficiently and I was offered an appointment 4 days later during the morning. Not the fast reliable service or a same / next day appointments at the top of your online advertisement but I thought I’d give it a go - Expectantly I waited in all day on 9th - no one had arrived as promised during the morning period offered and at just after 1pm I emailed the company for an update. I received from Chloe a reasonable reply: I’ve just checked for you unfortunately the engineer has been held up with a couple of his jobs today and will be with you approximately in the next 2/3 hours. Will this booking still be okay for you? - I immediately agreed and again waited in all afternoon. At 1630 I received: The engineer has just made us aware he is having trouble at the job he is currently at and he isn’t going to make it to you today I’m afraid. Could we re book you please, what day would be convenient for you? Sorry for any inconvenience - I reluctantly decided to continue, replying As soon as you can please, any morning, EXCEPT FRIDAY - Someone replied I have changed this to tomorrow morning for you. Sorry for the inconvenience caused from today’s appt. Thanks My reply Thanks. Earlier the better if you can. - Eventually two operatives DID arrive (at about 4pm!!) and spent time looking for problem. This took a while but they decided with support from the main office team that it was a faulty impeller item. They said one was in stock, charged the agreed fee and told me someone would be in touch immediately to arrange fitting. - Again that didn’t happen and next day I resorted to calling the number I had - was passed from the main central booking team to the Kent service providers who had to check they had the part (they did) and I was informed someone would call next day to say when an operative would arrive to fit it. They didn’t and I am still waiting. I cant think of anything else that COULD go wrong so you managed to get 100% score on that count. In everything else you were awful. The fairest outcome would be that you return my £80-odd to me and I can make alternative arrangements. If you can’t do that, I shall put this review online wherever I can to possibly prevent others being served as poorly as I have been - joining I note about 30% of your reviewers who are less than fully satisfied with your service. Laurie Bush (Dr)
1 year ago
Glotech Repairs has a 4.13 average rating from 1,182 reviews

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