Do not use this company. Had an engineer to look at oven, came in with no PPE, constantly touching face and mouth then my appliance. Offered to fix the oven for cash saying that go-assist would double the price if it went through them and then left less than 10 mins after. Quoted a cash price that seemed a little expensive so I googled the part, turns out he was trying to charge me triple! Called customer services to cancel the call and my plan as I was still within 14day cooling off period, and was told call out fee of £79 would stand as he attended. I emailed the complaints team who I have to say are not helpful at all, they replied basically saying that the engineer denied this, even though I have a text message from him after the call was cancelled asking if I still wanted him to come and fix it. Their words were that it was a “he said she said” situation! Not reliable, not using honest employees, not actually believing customers. Not good! Avoid at all costs!
1 month ago
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Go Assist Ltd has a 4.46 average rating from 1,137 reviews

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Alice, Customer Support

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