A Very Dissatisfied And Irrate Pensioner In Northants!!
Warning...Do Not go anywhere near Go Assist/Big Warranties!! When my Daewoo American style fridge/freezer developed a problem with the freezer and water dispenser I contacted Go Assist who quoted me a fixed price repair of £179.99 together with a compulsory purchase of a 12 month warranty costing £10.94 per month for 12 months from Big Warranties..I was assured that if the appliance could not be repaired then they would contribute towards the purchase of a new one..When the engineer from Eastern Domestics called he identified the problems whereby the main circuit board and the water valve were faulty.. I was then told by Go Assist that the warranty limit did not run to the cost of the parts needed and I would have to pay the balance..so I paid a further £78.93 for the circuit board.Then I was told that the valve was out of stock at their suppliers..after going online myself after 5mins. I found an alternative and informed Go Assist.. they then came back and said I would need to pay another £27.97 to cover the extra cost required by the alternative supplier.. a week later the engineer came back and fitted the new parts and said to wait for 24hrs to let things settle and start working.. it was obvious the next day that things were no different with the freezer and in fact the water was dispensing even slower than before the new valve had been fitted!..so the engineer called yet again and diagnosed that the compressor was at fault and due to the gas in the system being made obsolete the whole appliance was deemed unrepairable! He sent his report to Big Warranties and when they eventually contacted me 5 days later they said that due to the terms of the warranty I was not entitled to any reimbursement even though I had paid nearly £300 to cover the fixed cost repair, extra cost of parts and one months warranty instalment..it made no difference when I said that it was the engineer who diagnosed the problems incorrectly and I wouldn't have needed to pay out any if he had got it right first time.. I am not happy to say the least as after waiting for 4 weeks from when the fault first started to being told that I will get nothing at all I am now having to buy a new appliance costing £810 which in real terms is £1110 due to what I have already been conned into paying out!! Avoid these cowboy outfits at all costs which includes Go Assist..Big Warranties and Eastern Domestic!!!
4 years ago
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