Guardians services is great and their players and customer service staff are all top notch. As a working adult with senior parents that need my help at times, they are able to complete things for me that I couldn't do because of work/family obligations. Especially trials when a certain weekend has items and I just can't be on Destiny to do myself especially co-ordinate with 2 other teammates to run some cards. Account recoveries get a bit of a bad rap in the community but they do provide a great service when you are unable to play and there is a limited time to do something or get something done (ie end of season etc). I wouldn't be shy about having them help you if you need something done and done professionally.