Customer service rubbish: suggest not ordering unless you are sure you can be home to receive delivery every day of the 5 day range you’ll be given. I am not at home every day so specifically checked delivery options would accommodate options to rearrange delivery: was told I’d be able to divert the parcels if delivery notification came through on a day I wasn’t available. In reality: notification of delivery came on the morning, there was no option to rearrange, no courier contact details to call them, no help from Harrod to contact courier to divert the parcel. Even worse, in the event as I wasn’t in, the parcels were left outside my front door (effectively on the street) by the courier, and far worse, were signed for as received *in my name*! When flagged with Harrod, was fobbed off that none of the above was their fault, despite the wrong info given at the outset about diverting deliveries. They did promise to follow up with the couriers but I never heard anything further despite chasing. Really poor.