A Yashchenko
I've ordered my turf and honestly I'm very disappointed. The only reason I'm giving this review a 2 star and not a 1 is because the turf's quality is absolutely fine. It's the attitude and overall delivery of the product that was absolutely appalling. On the website it wasn't clear what exactly I was getting on my order. I assumed that by m² when I ordered my turf I'll be recieving 16 rolls of turf. Instead, on further inspection, I've received 4 rolls of broken to shred turf. 4 m in total, not 4 m². And I would be fine accepting this as my own mistake if I haven't payed 90£ for the turf, delivery, vat. I work as a carer, I'm limited on my time off so I've asked for the delivery to be made on my day off. My delivery haven't come. I've wasted an entire day waiting for the delivery, no message, no email, no phone call. There was no direct contact I could make to even contact for customer support. After rammaging through the website and online FINALLY I find a phone number. I call the number and finally I'm told the delivery was sent to the wrong location and so it'll be delivered next day. I was not informed of set arrangement. The turf must be planted immediately after its arrival as to prevent it from drying. I work the next day. And the only apology I received is; "It'll be delivered first thing in the morning." I've warned that I can only afford waiting till 12:00. As I have to leave immediately after for work. The delivery arrived at 11:55. The pallet was dropped in front of my house and the delivery driver left. I was late for work as I had to quickly get the turf, the heavy wooden pallet off the road and into my garden. I'm absolutely discouraged and appalled by all of this. Never ordering from here again.
2 weeks ago
Read Turfonline Reviews
Turfonline has a 4.63 average rating from 2,704 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial