C Martin
Awful awful service and poor quality product. Ordered one pallet of 50 rolls of premium. Delivery was good but when I opened up the pallet, the top 10 rolls were torn and fell apart in my hands when picked up. As I got down to the second layer the turf was good from then on, however I clearly didn’t have enough to finish the lawn. I laid what I could as everything was prepped but had to go to the garden centre for extra rolls to finish the job, costing time and money. Contacted turfonline to explain the problem and show pictures for evidence. Waited a week and was just told ‘often it is possible to near fully utilise these rolls for the cutting in.’ Hardly the case when 20% of the rolls aren’t up to scratch. Sent a follow up email, and another follow up email 2 weeks later. It has now been 6 weeks and I haven’t heard from them and they’ve made no attempt to resolve the issue. Have actively not recommended them since, was extremely disappointed.
6 months ago
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