D Shakespeare
Well, the turf is very good when it isn’t dead on delivery. I had 2 pallets (137 rolls) of turf delivered and laid the same day, I noticed that one side of both pallets the rolls were very hot, in fact steaming. I tried to revive them and laid them and watered twice a day. 2 days later I realised that it wasn’t working so I contacted Turfonline and they told me to see what it was like in a week but by 2 days later I could see that it wasn’t going to work so I sent them photos and an email with the problem, that the pallets must have been stored over night next to a heat source. They got back to me with an email that because I didn’t contact them the same day that any replacement would be at my cost but they would do it at cost. This ending up being £2.98 a roll compared to the normal price of £3.50. No big saving. As far as I’m concerned the issue was either down to Turfonline or the transport company they use, the one person not at fault was me the customer but I’m the one who had to pay. Not even mentioning the fact I had to take another day off work a week day to lay the replacement and also fine a way of getting rid of 65 rolls of dead turf. Yes almost half of my order arrived dead. Very bad service, I used Turfonline from a recommendation of a neighbour, but I will be telling anyone who asks me to use any company other than Turfonline.
4 months ago
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Turfonline has a 4.63 average rating from 2,499 reviews

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