Lee
Had a combi boiler fitted by Hasslefree boilers.. Unfortunately they do not live up to their name, it has been far from hasslefree!! The sales were good, installation was good.. but aftersales is shocking.. After 2 weeks of the boiler being installed it is now broke.. Contacted Hasslefree. Their 24/7 breakdown is not what it seems, reported that I had no hot water and no heating at 6pm, was informed the engineer would contact me, by 10am the following day I still had no call, I contacted them again and was informed that it had been passed on to the boiler manufacture due to it being in warranty. in actual fact it was not reported to the manufacture untl1pm the following day, the manufacture's next available appointment was in 16 days time, after standing my ground this was changed to 6 days wait tlme, again I refused that and an appointment has been made for the following day. The problem with the boiler sounds like the PCB needs to be replaced, I paid a few thousand pounds for the boiler I did not expect it to be faulty within 2 weeks, due to this I have requested a new boiler to be fitted rather than just repaired, Hasslefree and the manufacture insist that it will be a case of repair and not a new boiler Under the sales and goods act 1982 the boiler should have been fault free. I am now on my second day without hot water and heating, and both Hasslefree and the manufacture could not care less . I did request Hasslefree pay for an hotel until it is fixed, after all I paid out right for the boiler with my hard earned cash. its now been 4 hours since that request and each time I have phoned Hasslefree apparently the managers are discussing my situation, to me it does not take 4 hours to make a decision. Avoid this company at all cost, they may give good deals on boilers but as I am now finding out, it is not always the best option to go for the cheapest quote. I now found out from trading standards, that under my statutory rights, Hasslefree should sort out the problem. Looks like this will end up in the small claims court... New boiler the only option for me!!
6 years ago
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