My husband and I read reviews and researched before buying our boiler from Hassle free Boilers. It was agreed local fitters were to be sent and at survey and with the contact centre we had discussed placing 2 new radiators in the extention (we would supply radiators) Engineers came from Liverpool and barely did any work the first day leading to them finishing after 9pm the 2nd day. I have a 6 year old son, this left me with no water both nights to bathe him, I had to put him in my bed as the fitters were banging, drilling checking radiators until after his bed time, this is all very unacceptable! also on their first day they said there was nothing on the survey confirming the additional radiators even though every time I spoke with someone in the office they could see the request for the extra radiators. This meant engineers had to come on the third day - Friday! they came, left after 10 minutes, something to do with one of the fitters being locked in his house by his house mate! which no one rang to tell me, I had plasterers at the house who called to tell me they had left so I had to begin making phonecalls. They returned later that day to rebook the job but I was out, surely this could have been done over the telephone.So they returned Saturday morning and my house was completely distrupted again and this could have been avoided if done the previous 2 days! also pipe work had to be re done outside as it was an eye sore and in the words of one of the engineers who came Friday "not happy with that" Then I had to get engineers back for a radiator not working, then I discovered on getting new radiators fitted that there had been no chemical flush done! this is appaulling as I held of buying replacement radiators till I knew the boiler had been replaced to avoid dirty water everywhere! yesterday I had engineeer's again re flushing the system. I am sick of ringing and sorting things out, i am so dissapointed with my experience that when a neighbour asked who Id used I did not pass on your details. The engineer coming out yesterday told me I was going to get vouchers for all the inconvenience and hassle, he did not leave any! I would appreciate a telephone call regarding these vouchers!
5 years ago
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