Anonymous
I was really quite disappointed in the flowers that I arranged to be sent to a sick friend. The bouquet she received looked very poor in comparison to the beautiful one shown online, despite me ordering the largest size available. When I wrote to express my disappointment, Customer services offered me £10 off the order, and £10 off a future order, but I would really rather have had the "wow" bouquet (as shown online) that I wanted my very poorly friend to receive to perk her up.
4 months ago
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