If I could give a negative star rating, I would. I ordered from Sports Direct a pair of trainers as a Christmas present for my son on the 18th of December - delivery is through Hermes. On the 23rd Dec, I received a confirmation email from Hermes saying it had been delivered to the Hermes drop off location (shop). I went in and nothing there. I went in the next day and nothing. At 5pm, I had no choice on 24th Dec to go into a local Sports Direct and buy a pair of trainers. I emailed Hermes CEO on 26th Dec regarding the disastrous lack of delivery. I got passed onto 7 different CEO team members and no resolution other than yes they admit that the delivery was late (eventually delivered on 27th Dec) but that they don't hold themselves responsible and won't give me a refund of the delivery charges. Can't believe in the 21st century, they can't be bothered to resolve the issue. They are the only company I know who gives you a different advisor (so you end up having to explain the situation all over again) every time and conflicting responses and still no resolution. For a delivery charge of £5.99 - I can't believe the wasted time they have spent on this rather than just arranging a refund straight away. Don't bother using Hermes - they provide a 3rd world delivery service - avoid, avoid!!!