Please learn from my experience and don't send your parcel with Hermes (unless you are a big business whose account they don't want to lose.) If you are a private customer they don't care if they mess you about and tell you all sorts of lies. See below for the lies they told me. Try Parcel Force 48 instead. Bit more expensive, but much higher standard insurance, much better tracking and smaller delivery time slot. Hermes has just wasted 14 days of my time, in which (they say) my parcel went from North Wales to Essex and all the way back again to me, with no proof offered by Hermes that they ever attempted delivery. If you do decide to use Hermes, don't pay for proof of delivery. They will take your money for this, but during the pandemic their “proof of delivery” is the driver scribbling something on his device and giving a GPS location (which could cover the nearest ditch.) What's wrong with a photo of them giving it to you or placing at your front door? The only good thing I can say is that they didn't lose it completely or let it be stolen. Fortunately, the buyer of the item (sold through eBay) has been very patient and has waited a total of 17 days to receive the item (re-sent by Parcel Force48). He could have demanded a refund and I would have had to re-sell it. LIES: These were all logged by Hermes on the tracking page of their website: 1. “Thurs 28 May - Whilst you were away on holiday we tried to deliver your parcel, please contact us to discuss re-delivery options.” Away on holiday during the Coronavirus Lockdown? Are they joking? I think this was an excuse by Hermes to avoid re-delivery (if they even tried to deliver in the first place, of which they offered no proof even though I paid for proof of delivery.) The buyer then emailed Hermes to tell them he was not away on holiday. 2. “13:03 - Sat 30 May - Your parcel has been delivered and signed for by your neighbour.” No card left at buyer's address, nothing at neighbours' houses. Another lie, another pathetic excuse for delay. 3. “13:52 - Sat 30 May - You've asked us to return your parcel to the sender - it's on the way back.” Another lie, on several levels: a) The item was sold on a no-returns basis, so why would the buyer send it back to me – he wouldn't get a refund. b) He assured me that he still wanted it anyway. c) How did they deliver it at 13:03 to a neighbour (previous lie) yet at 13:52 the buyer asked for it to be returned? I can only assume that they they wanted to make space in the warehouse, so just got rid of it - anywhere. I entirely understand that courier companies are working under great pressures at present, so delays are to be expected. However, there is no excuse for the operational staff to tell lies about their attempts to deliver to try to blame the customer for their failure to deliver. Be honest and say it has been delayed! Customer Services does not have a useful role: its function appears to be to apologise profusely then repeat the false information on the parcel tracking pages. They do not add anything useful to the customer. An automated response would do just as much. The only way to get through to Customer Services is to email. Their Digital Assistant just repeats the false tracking information and the phone line just puts you through to the Digital Assistant – doesn't give you an option to talk to a person. My wife has bought many items from on-line retailers in last couple of weeks, mostly delivered by Hermes. Not one of those has been late or lost. I think Hermes is prioritising its business customers to keep them happy or it will lose their big fat accounts, but it doesn't care about the private customer like you or me. It thinks it can get away with giving us dreadful service. Well known review sites for Hermes Parcels or Hermes-Europe.co.uk give them scores of 1.2 and 1.25. You can't leave a review score of less than 1, so Hermes has effectively scored an average of 0.2 or 0.25 out of 4. How bad is that?