I bought a car park slot in good faith at Stansted, Ryan Air only notified my flight was cancelled 6 hours before it was due out. Obviously this was within the 24 hr deadline but it was entirely out of my control; I would therefore would have thought Holiday Extra could recompennse my expenditure and pursue Ryan Air for the money on my behalf. But the simply took the soft option and penalised the customer ie. me and witheld my refund. Plus, I have just seen my phone bill and they charged me nearly £6 to contact them regarding this complaint. I believe they are a money making scamming outfit and they simply legally steal from their customers - I would never use them again, I would never recommend them and I will now do my upmost on social media to expose them as the charalatans they are and how they run the company. They are simply a disgrace and should be closed down, totally disgusted by them !!